Complaint Letter
  • Sample Response To Customer Complaint Letter Sample


    Last Update: 2019-09-20 03:43:11  Category: Complaint Letter

    To:

    [NAME OF CUSTOMER]

    [STREET ADDRESS]

    [CITY], [STATE] [ZIP/POSTAL CODE]

    [COUNTRY, IF APPLICABLE]



    [DATE]



    From:

    [NAME OF RESPONDING PERSON]

    [DESIGNATION], [DEPARTMENT]

    [NAME OF COMPANY]

    [CITY], [STATE] [ZIP/POSTAL CODE]

    [COUNTRY, IF APPLICABLE]



    Re: Customer service complaint no. [REFERENCE NUMBER] on [DATE OF COMPLAINT]



    Dear [FIRST NAME OF CUSTOMER],


    I would like to extend my sincerest apologies for the unfortunate incident which happened last [DATE OF INCIDENT] between you and one of our customer service employees. We received your letter of complaint and immediately looked into the matter. [NAME OF CUSTOMER SERVICE REPRESENTATIVE] was questioned regarding the incident, and he/she explained to us her side of story. Rest assured we are taking the necessary steps to appropriately deal with our employees mishap which caused distress and disappointment on your part. 


    With regard to your issue on our [PRODUCT/SERVICE], we redirected your inquiry to the customer service department. We are happy to inform you that the issue is currently being resolved. [PROVIDE SPECIFIC DETAILS ON HOW THE COMPANY IS FIXING THE CUSTOMERS PROBLEM]. You can expect feedback from us about this issue within [N] days/weeks from today.


    Thank you very much for entrusting your needs for [PRODUCT/SERVICE] with [NAME OF COMPANY], and for communicating with us your concerns regarding our [product/service] and our employees conduct with you. As you know, we are dedicated to providing you with quality service to satisfy your needs. Your comments and concerns have been and always will be heard, worked on to resolution, and sincerely accepted and appreciated by all of us at [NAME OF COMPANY]. We guarantee to serve you even better in the future.


    All the best,




    [NAME OF RESPONDING PERSON]

    [DESIGNATION], [DEPARTMENT]





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